Traditionally the New Year Sales were a time when people would be tempted to buy a new kitchen, fitted wardrobes or sofas, but with sales seeming to be on all year round now, there is perhaps less of a demand. However, whatever time of year you buy something for your house, it is worth knowing your consumer rights and where you stand if things do go wrong.
If you are buying as a consumer (not for a business), then
your rights are governed by the Consumer Rights Act 2015. The Act
is detailed and covers many areas, including sales of digital content, unfair
terms and the provision of services, but we will concentrate on goods.
Some key points are:-
- Goods must be of Satisfactory Quality taking account of any description, the price, and other relevant circumstances such as statements made by the seller or defects which are brought to the buyer’s attention/should have been apparent.
- Quality includes various factors including fitness for purpose; appearance and finish; freedom from minor defects; safety; and durability.
- Goods must be as described or match any sample provided.
- If the goods are to be installed by the seller, they must be installed correctly.
If the goods are faulty and do not conform to the contract, then the Act sets out the Consumer’s rights. These include
- a short-term right to reject (30 days);
- the right to repair or replacement. This must be carried out in a reasonable time, and without significant inconvenience or expense.
- the right to a price reduction or the final right to reject if repairs/replacement does not work.
If you have problems with anything you buy, a good starting point for advice is https://www.citizensadvice.org.uk/consumer/
Published 3 January 2019
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